Return and Refund Policy
Effective Date: 2025-10-30
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the MobilityFreedomStore website located at mobilityfreedomstore.com.
2. Contact Information
For questions about returns and refunds, please contact our Customer Care team.
Email: support@mobilityfreedomstore.com
Phone: 612-255-0334
Address: 6585 Hearthstone Ct NW #3, Rochester, MN 55901
Hours: Monday to Friday 9 AM to 5 PM Central Time
3. Where We Accept Returns
We accept returns from customers within the USA.
4. Return Eligibility
We accept returns for both defective and non defective products within the window listed below.
4.1 Conditions for Return
- New condition only Items must be unused and undamaged.
- Original packaging The item must be in the original packaging with all labels and tags attached.
- Proof of purchase A receipt or order number is required.
5. Return Window
You must request a return within 30 days of delivery. Once your return is approved you must ship or drop off the item within 14 days.
6. How To Start a Return
- Request Email support@mobilityfreedomstore.com or call 612-255-0334 within 30 days of delivery and include your order number and reason for return.
- Label We will provide a downloadable prepaid return shipping label at no cost to you.
- Pack Securely repack the product in the original packaging and include all accessories and manuals.
- Ship or drop off Mail the package using the prepaid label or complete an in store drop off at an authorized return location if offered for your order. We will provide instructions with your approval email.
7. Methods and Fees
Method Returns are accepted by mail. In store drop off may be available at an authorized location for certain items. Details will be provided with your return approval.
Return label Download and print. The label is free.
Restocking fee for change of mind A restocking fee of twenty five percent of the product price applies to non defective returns. This fee does not apply to defective damaged incorrect or lost in transit items.
8. Specific Situations
8.1 Change of Mind
Eligibility Item is new and in original packaging.
Refund Issued to the original payment method minus the twenty five percent restocking fee.
8.2 Defective or Damaged
Notify us Within 48 hours of delivery with photos or videos.
Resolution Replacement or full refund. No restocking fee. A prepaid label is provided.
8.3 Incorrect Product Received
Resolution We arrange the return at our expense and ship the correct item. No restocking fee.
8.4 Product Never Arrived
Resolution After carrier investigation we will issue a full refund or send a replacement.
8.5 Order Cancellation
Before shipment Full refund.
After shipment Submit a return request once delivered and follow this policy.
9. Exchanges
We accept exchanges. To request an exchange contact us at support@mobilityfreedomstore.com. For defective or incorrect items we cover shipping. For change of mind exchanges the twenty five percent restocking fee applies if the original item is returned for a refund rather than a like for like exchange.
10. Timelines and Refund Processing
Inspection We inspect items within two business days after receipt.
Processing time Refunds are processed within seven days after inspection and approval.
Payment method Refunds go to the original payment method. Your bank may take additional time to post the funds.
11. Exceptions
The following items are not eligible for return or refund unless defective or incorrect on arrival.
- Custom or personalized products
- Perishable goods
- Intimate or sanitary goods that have been opened
- Gift cards and downloadable software
12. Legal Rights
This policy does not affect any statutory rights you may have under applicable law.
13. Questions and Support
We are here to help.
Email support@mobilityfreedomstore.com
Phone 612-255-0334
By making a purchase on our website you agree to this Return and Refund Policy.
EKSA Enterprises LLC
6585 Hearthstone Ct NW #3, Rochester, MN 55901
USA
State of Incorporation: Minnesota